Frequently Asked Questions
How do I contact Ruff Toys?
To contact our Customer Service Team use our contact us page. We will respond to you via email.
Is Ruff Toys a secure website for shopping?
Certainly! Our top priority is to ensure your peace of mind and a delightful shopping experience for your beloved furr buddies. All your personal information is encrypted. This ensures that as your information travels through our shopping cart network, it remains completely protected from any potential interception. Rest assured that your credit card number, e-mail address, and phone number are safeguarded with the highest level of security.
How long will it take to process my order?
Our goal is to handle and fulfill every order within a timeframe of 1 to 2 business days. However, during busy periods, such as peak seasons, this processing time may extend to 2-5 days. Rest assured, unless there is an inventory shortage, we will ensure that your order is promptly shipped using your chosen postal agency within the specified timeframe.
How long will it take for my order to be shipped?
1.Standard Shipping: Standard shipping takes 7-10 business days to arrive, depending on your location in United States.
2.Express Shipping: Express shipping takes 2-4 business days to arrive, depending on your location in United States.
1.Standard Shipping: Standard shipping takes 8-12 business days to arrive, depending on your location in Canada.
2.Express Shipping: Express shipping takes 4-10 business days to arrive, depending on your location in Canada.
Please check our shipping policies for more.
Is Ruff Toys available internationally?
Unfortunately not, we donot ship outside USA and Canada.
What is the return policy?
We have a 30 day return policy. All the products must be in original condition/packaging. Please refer to our return policies here.
How can I have my dog featured on your website?
Simply send us your order# using our contact us form and we will reach out. But wait, it gets even better! If your dog is selected to be featured, not only will they shine in the spotlight, but you'll also win a plush or chew toy as a token of our appreciation!
How can I win free plush or chew toy?
If your dog is selected for our featured dog page, you'll win a plush or chew toy. Simply send us your order# using our contact us form and we will reach out.